Frequently asked questions

DashReels is available on both Google Play Store and Apple App Store. Simply search for 'DashReels' and download the app. It's free to install with premium content available through subscription.

You can browse some content without an account, but creating a free account unlocks personalized recommendations, watchlists, and the ability to resume watching across devices.

DashReels runs in any modern browser at dashreels.com, and as an app on iOS and Android smartphones and tablets. Everything is optimized for mobile viewing with one-handed operation in mind.

You can cancel your subscription anytime directly in the DashReels app: 1) Open the DashReels app, 2) Go to Profile, 3) Tap Premium Plan, 4) Select Cancel Subscription in the pop-up. Video guides are available in English and Hindi within the app.

Yes. To stop future charges, you must also cancel your UPI mandate in your UPI app: 1) Open your UPI app, 2) Go to Mandates, 3) Select DashReels mandate, 4) Tap Cancel Mandate. Both steps are required to fully stop future charges.

Yes. Even after cancelling, your subscription will remain active until the end of your current subscription period. You'll continue to have access to premium content during this time.

Refunds are provided only if no content has been consumed after your subscription starts (post-mandate execution). If you've watched any content after subscribing, refunds are not available.

If your refund request is approved: The full amount will be refunded, refunds are processed within 7 to 9 business days after initiation, and your subscription will be deactivated immediately once the refund is approved.

If you need assistance, simply reply to the cancellation email you received or write to us at [email protected]. Our support team will respond within 48 business hours.

DashReels Premium is ₹499/month, billed through a UPI autopay mandate. New members can start with a short paid trial before the monthly charge begins. Premium unlocks every episode of every show, ad-free. Check the app or dashreels.com for current offers.

We accept UPI, credit cards, debit cards, and digital wallets. All payments are processed securely through our trusted payment partners.

If you start with a free trial, you won't be charged until the trial period ends. For regular subscriptions, payment is processed immediately upon signup.

Episodes run 1 to 2 minutes and are shot vertically for a phone screen. A series is built to be picked up in the gaps of a day, so an episode fits a commute, a queue or any spare moment.

Yes! Premium subscribers can download episodes for offline viewing. Downloads are available for 30 days and perfect for travel or areas with poor connectivity.

Shows are available in Hindi, Tamil, Telugu, Malayalam, Kannada, English and Bengali, with Hindi the largest catalogue of the seven. We also provide AI-powered dubbing and subtitles to help you enjoy content in your preferred language.

New episodes are added weekly! We're constantly working with creators and studios to bring fresh, engaging content to keep your entertainment experience exciting.

We offer diverse genres including CEO sagas, romantic dramas, thrillers, comedy, urban legends, and more. Our AI-powered recommendation system helps you discover content matching your preferences.

Try closing and reopening the app, check your internet connection, or restart your device. If issues persist, ensure you have the latest app version installed from your app store.

This usually indicates a slow internet connection. Try switching to a stronger WiFi network or mobile data. You can also adjust video quality in app settings to match your connection speed.

DashReels signs you in with your mobile number and a one-time password (OTP), or with your Google account. There is no password to remember. If the OTP does not arrive, wait a moment and tap Resend, check that the number is correct, or try Google sign-in. Use the same method you signed up with so your subscription and watch history stay linked.

Go to Profile then Settings in the app. You can update your name, email, and viewing preferences. Changes are saved automatically.

We take privacy seriously and follow strict data protection guidelines. Your viewing history and personal information are encrypted and never shared with third parties without consent. See our Privacy Policy for details.

Yes, you can delete your account anytime through app settings or by contacting support. This will permanently remove your data, viewing history, and cancel any active subscriptions.

Go to Profile then Viewing History in the app. You can clear individual items or your entire history. You can also turn off history tracking in Privacy Settings.

Yes! Your account works across all your devices. Your watchlist, viewing progress, and preferences sync automatically when you log in.